Glia Acquires Finn AI to Provide Virtual Assistants for Turnkey Banking for Enhanced Digital Customer Service

Finn AI’s Conversational AI resolution and deep monetary companies experience complement industry-leading Glia platform DCS

New York And the Vancouver, British ColumbiaAnd the June 23, 2022 /PRNewswire/ – Glia, a number one supplier of digital customer support, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit score unions. The deal goals to popularize digital assistants for monetary companies corporations by making Finn AI’s confirmed conversational AI options an integral a part of Glia’s industry-leading Digital Buyer Service (DCS) platform.

glia (https://www.glia.com) (PRNewsfoto / glia)

glia (https://www.glia.com) (PRNewsfoto / glia)

This unified resolution will allow monetary establishments to supply clients with a seamless digital expertise throughout each digital and human assistants, enhancing buyer satisfaction whereas driving new operational efficiencies. The unparalleled experience of Glia and Finn AI, mixed with Glia’s broad scope and {industry} attain, present the muse to ship the simplest chatbot resolution within the monetary {industry} at scale.

“This represents a brand new chapter for digital assistants: Vertical Transformation with Scale. Suppliers of “one-size-fits-all” generic bots have largely failed to fulfill the complete potential of conversational AI, leading to distributors targeted on particular {industry} verticals. Till now. Not one of the bot sellers for monetary companies have been capable of obtain widespread adoption on their very own.” Dan MichaeliCo-founder and CEO of Glia.

“Large huge and Quickly rising buyer basemixed with Sturdy monetary help To speed up the tempo of innovation, the conclusion of this scale instantly. Finn AI is a superb match for Glia based mostly on their know-how, method to the market, and firm tradition. We’re happy to welcome the Finnish AI group to Glia.”

It was clear when Finn AI first launched its banking-focused digital assistant for Glia’s DCS platform in 2020 that the 2 corporations shared a imaginative and prescient.

“Our vertical method and tight integration with Glia assist monetary establishments scale back prices, intensive coaching and growth time usually required for public AI platforms. Now as a part of Glia, we could have the size to carry automation options to market as a part of a seamless digital customer support platform that delivers the most effective within the {industry}. Self-service and human help when and the place it’s most handy for purchasers. With our present integration and happy joint clients, we’ll get to work. That is an thrilling subsequent step in our journey and we could not be happier to be part of Glia” Jake TylerCo-founder and CEO of Finn AI.

Glia will preserve and develop its presence within the Finnish AI workplace in Canada, making a ‘Conversational AI Middle of Excellence’. Sturdy presence in Canada It aligns with Glia’s world enlargement technique. The Finnish AI management group will assume management positions inside Glia to additional develop AI automation and digital assistant options for the Glia DCS platform.

About Finn AI

Based in 2014, Finn AI is a number one AI-powered digital assistant platform for banks and credit score unions. Finn AI’s ready-made digital assistant makes banking transactions simpler and extra handy for purchasers whereas delivering operational efficiencies and price financial savings for conversational AI. Finn AI has partnered with main monetary establishments together with ATB Monetary, BECU, United Federal Credit score Union, EQ Financial institution, Civsta Financial institution, Belief Momentum and extra. For extra data go to http://www.finn.ai.

about galya

Glia is reinventing how corporations help their clients in a digital world. Glia’s Digital Buyer Service (DCS) resolution enriches net and cellular experiences with choices for digital communication, on-screen collaboration, and AI-powered help. Glia has partnered with greater than 300 banks, credit score unions, insurance coverage corporations and different monetary establishments all over the world to enhance buyer expertise and improve enterprise outcomes. eye alike a Deloitte Expertise Quick 500™ firm and Good place to work (with 97% worker satisfaction) For the second 12 months in a row, Glia continues to realize broad {industry} recognition and customer support thought management together with publishing The definitive e book on DCS with Wiley. The corporate aroused extra 150 million {dollars} It was just lately rated over 1 billion {dollars} by main buyers. To seek out out extra, go to glia.com.

Contact: Maggie Sensiblemaggie@williammills.com

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